SAKA OLADEJI IBRAHIM
Results-driven Customer Relationship Officer
Ibadan, NG.About
Results-driven Customer Relationship Officer with over 3 years of banking experience, specializing in delivering outstanding service, promoting financial products, and strengthening client relationships. Proven expertise in customer onboarding, digital banking solutions, and CRM tools drives enhanced customer satisfaction, retention, and revenue growth. Committed to leveraging strong practical knowledge and ongoing academic pursuits to excel in dynamic banking environments.
Work
Ibadan, Oyo State, Nigeria
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Summary
Spearheaded customer transaction resolution and fraud prevention efforts at United Bank for Africa Plc, significantly enhancing service delivery and compliance.
Highlights
Investigated and resolved a high volume of disputed and failed customer transactions (POS, mobile banking, ATM), ensuring timely reversals and efficient fund recovery.
Streamlined coordination with back-office units and third-party processors, expediting the tracing and resolution of unauthorized or incomplete transactions.
Proactively identified and analyzed recurring patterns of transaction failures, providing actionable insights to management for risk mitigation and system improvements.
Ensured meticulous documentation and reporting of all disputed transactions, maintaining 100% compliance with internal policies and Central Bank of Nigeria (CBN) regulations.
Educated customers on secure transaction practices and digital banking safeguards, significantly minimizing fraud exposure and enhancing financial literacy.
Facilitated the timely reconciliation of complex customer complaints by maintaining accurate documentation and executing prompt follow-ups, enhancing customer trust and retention.
Ibadan, Oyo State, Nigeria
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Summary
Managed daily banking operations and customer transactions for United Bank for Africa, ensuring high accuracy and promoting financial products.
Highlights
Processed deposits, withdrawals, and loan repayments with a consistent 99.8% transaction accuracy rate, minimizing errors and ensuring operational efficiency.
Engaged and educated customers on diverse banking products and services, contributing to increased service uptake and enhanced customer satisfaction at the branch level.
Maintained impeccable cash drawer balances and comprehensive documentation, consistently ensuring 100% audit readiness and upholding financial integrity.
Ibadan, Oyo State, Nigeria
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Summary
Managed polling unit operations for the Independent National Electoral Commission, ensuring transparent and compliant electoral processes.
Highlights
Oversaw all polling unit operations, meticulously enforcing electoral guidelines to ensure transparent, fair, and compliant voting processes.
Ado Ekiti, Ekiti State, Nigeria
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Summary
Delivered Agricultural Science curriculum to senior secondary students, fostering academic excellence and student engagement.
Highlights
Designed and delivered comprehensive Agricultural Science curriculum to senior secondary students, fostering academic excellence and achieving strong student engagement.
Ibadan, Oyo State, Nigeria
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Summary
Enhanced cassava production yield through innovative pest and density control trials at the International Institute of Tropical Agriculture.
Highlights
Conducted innovative pest and density control trials that demonstrably enhanced cassava production yield, contributing to agricultural research outcomes.
Education
Skills
Customer Relationship Management
Customer Service, Client Onboarding, KYC Compliance, Conflict Resolution, Problem-Solving, Customer Satisfaction, Customer Retention.
Banking Operations
Digital Banking Solutions, Transaction Processing, Fund Recovery, Audit Readiness, Fraud Prevention.
Sales & Marketing
Cross-Selling, Upselling, Financial Product Marketing, Digital Sales Tools, Social Media Engagement.
Data & Systems
CRM Tools, Data Management, Microsoft Office Suite, Call Center Operations.
Professional Skills
Communication, Interpersonal Skills, Time Management, Multitasking, Reporting, Documentation, Compliance.
Interests
Hobbies
Research, Farming, Traveling, Teaching, Digital Content Creation.